Utilities Supplier Complaints Handling Service

Your Trusted Partner for Resolving Utility Issues

At Uniblend Consult Ltd, we understand the frustration that comes with unresolved utility issues. Whether you're experiencing billing discrepancies, poor customer service, or service interruptions, we are here to help. As a third-party intermediary, we act on your behalf to mediate and resolve complex queries and complaints with your utility supplier, ensuring your voice is heard and your concerns are addressed promptly and assertively.

How We Help

We specialise in acting as a neutral party between you and your utility provider to help find a fair and timely resolution. Our team is dedicated to guiding you through the process, ensuring that all your rights are protected, and working directly with the supplier to bring about the best possible outcome.

Complaint Filing and Documentation:

We assist you in filing complaints against your utility supplier, ensuring all necessary documentation is submitted properly.

Expert Guidance:

Our experienced team will guide you through the complaint process, offering advice on how to handle different situations and providing tips on effective communication with utility companies.

Escalation Support:

If your complaint isn’t resolved at the initial level, we escalate the matter within the utility company or work with regulatory bodies (subject to eligibility) to ensure a resolution is reached.

Mediation and Negotiation:

As intermediaries, we step in to mediate and negotiate on your behalf, reducing stress and ensuring that you have professional support throughout the resolution process.

Complaint Tracking:

We monitor the status of your complaint, keeping you updated on any developments, and ensuring that your complaint is moving forward.

Why Choose Us?

Independence & Objectivity:

We are completely independent of utility providers, ensuring that we act solely in your best interest and are not influenced by any external pressures.

Expertise:

Our team has in-depth knowledge of utility regulations, industry standards, and consumer rights, allowing us to handle complex issues effectively.

No Hidden Costs:

Our fees are transparent and clearly outlined upfront, so there are no surprises. We believe in offering fair and affordable services for all our clients.

Fast & Efficient Service:

We strive to resolve complaints as quickly as possible. Our streamlined process ensures that your concerns are dealt with in a timely manner, saving you time and hassle.

How the Process Works

Contact Us:

Get in touch with us via our online form, email, or phone and provide us with the details of your complaint.

Complaint Review:

We will assess the issue, gather necessary information, and ensure that your complaint is valid and actionable.

File the Complaint:

We officially file your complaint with the utility supplier, keeping you informed every step of the way.

Negotiation and Resolution:

Our team will engage with the utility supplier to resolve the issue, whether it’s through direct negotiation, mediation, or escalation.

Outcome and Follow-up:

Once the issue is resolved, we will ensure that you are satisfied with the outcome. If needed, we continue to follow up until the resolution is fully implemented.

Common Complaints We Handle

Billing Disputes

Incorrect charges, late fees, unexpected rate hikes, incorrectly applied additional charges and other billing errors.

Service Interruptions

Unexplained outages or delays in restoring services.

Poor Customer Service

Unhelpful or unresponsive customer support teams.

Metering Issues

Discrepancies with meter readings or inaccurate consumption records.

Contractual Disputes

Issues regarding contract terms, changes in service agreements, or disputes over cancellation fees.

Get in Touch

If you're facing issues with your utility supplier, don’t struggle on your own. Contact us today, and let us take the stress out of the process. We’re here to ensure that your complaint is handled swiftly, professionally, and fairly.

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"Uniblend have been a perfect example of how an energy consultant should be. In a field full of pitfalls and supplier issues, Jane has helped us numerous times, no matter how big or small the problem. From quoting the best prices, to the ongoing service we have received, I cannot recommend Uniblend enough!"
Swaffer LimitedDirector

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Uniblend have provided Clarins UK Limited with an unrivalled and seamless level of service via our dedicated account manager. The entire procurement process spanning several accounts nationwide as well as billing and queries are handled professionally and efficiently. I would highly recommend Uniblend to anyone seeking a proactive utility consultant who has their customers best interest at the heart of everything they do.
Clarins UK LimitedBuilding Services Manager

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"There is no pushy hard sell, Uniblend Consult provide us with the facts and figures and let us make a decision. The setting up of the contracts is simple and we know they are always there if we have any queries."
Manufacturing Industry

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"Very happy with the service Uniblend Consult have provided us since 2015. They have provided fair and impartial advice on electricity rates, and fixed packages. The regular check-ins are reassuring that we are valued as a customer throughout the contract, and not just at renewal. Keep doing what you do so well."
Oil Industry

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As a company we have been helped by Uniblend now for a number of years with regards finding the most suitable deals in the marketplace for our utilities.
In the last 12 months however, we have progressed this relationship a stage further with invaluable help from Uniblend in assisting us in finding and working with renewable energy consultants and skilled professional solar installers. Uniblend always deliver a friendly, professional and timely service and guide us through the various minefields in this sphere.
Building Maintenance ManagerPhoenix Software Ltd

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We have worked with Jane for several years, and we greatly appreciate her advice and expertise. She is responsive, proactive, and happy to help with any situation. More importantly, she is a pleasure to deal with. The assistance provided regarding the gas supply upgrade and meter installation at one of our sites allowed the business to remain operational while works were carried out and was managed so that there was minimal involvement from ourselves. We will undoubtedly continue to work with Jane for the foreseeable future!
Head of FinanceWest Mount Dental Surgery

Get in Touch

Don’t let utility siteworks slow down your business. Get in touch with Uniblend Consult today to find out how we can streamline the process and ensure your project is delivered on time and on budget.